SHIPPING & DELIVERY POLICY
LivinCart and Services Private Limited
1. GENERAL
1.1 LivinCart and Services Private Limited, having its registered address at 3rd Floor, 30-15-35, Main Road, Saraswati Park, Daba Gardens, Visakhapatnam – 530020, India (“LivinCart”, “we”, “us” or “our”), manages and operates the website/mobile application www.livincart.com (collectively referred to as the “LivinCart Platform”). Through the LivinCart Platform, we facilitate the sale of home furniture, décor items, and interior service–related products (“Products”) to the users of the Platform (“User”, “Users”, “you” or “your”).
1.2 This shipping and delivery policy (“Policy”), read together with the Terms and Conditions, sets out our procedures, obligations, timelines, and service standards relating to the delivery and shipment of Products purchased on the LivinCart Platform.
1.3 We offer delivery of our Products across most serviceable locations in Andhra Pradesh. In order to provide timely and reliable delivery services, we partner with professional and reputable logistics service providers and our own logistics. Our goal is to ensure that Users enjoy a smooth and hassle-free delivery experience. LivinCart makes all commercially reasonable efforts to deliver the Products within the estimated delivery timelines communicated at the time of purchase.
1.4 By using the LivinCart Platform and/or placing an order for Products, you agree to be bound by the terms of this Policy without modification. You are encouraged to review and understand this Policy prior to transacting. If you do not agree with any provision herein, you are advised not to use, access, or transact on the LivinCart Platform.
2. TERMS OF SHIPPING AND DELIVERY
2.1 LivinCart partners with independent third-party logistics service providers (“Logistic Partners”) to execute shipping and delivery of Products. At the time of confirming your order, you will be provided with an estimated delivery timeline based on your location and Product availability. This timeline will be displayed on the order confirmation page and communicated to you via your registered email ID and/or mobile number. While we primarily depend on Logistic Partners, LivinCart reserves the right to manage delivery independently without engaging any third-party providers, as deemed appropriate.
2.2 Although we endeavour to ship Products in Visakhapatnam, certain geographic areas may be deemed unserviceable at our discretion. Neither LivinCart nor its Logistic Partners will process orders for delivery in such locations. If an address is unserviceable, Users will be notified during order placement. You may also verify delivery availability by entering your PIN code on the LivinCart Platform.
2.3 To facilitate smooth and timely delivery, Users are required to provide accurate and complete shipping details including full name, delivery address, billing address, PIN code, nearby landmarks, and active contact information. Any delay, non-delivery, or failed delivery arising due to incomplete or incorrect information provided by you shall be solely your responsibility. LivinCart shall not be held liable in any manner for inability to deliver Products due to inaccurate or insufficient delivery details submitted by the User.
2.4 Our Logistic Partners will make reasonable attempts to deliver the Product within the estimated timeline. If you are unavailable to receive the Product at the time of delivery, the Logistic Partner will make up to three (3) attempts to deliver the Product. If all three attempts fail due to your unavailability, LivinCart reserves the right to cancel the order and initiate a return of the Product. We further reserve the right to deduct any shipping or delivery charges incurred by us while processing the refund for such cancelled orders.
2.5 While LivinCart strives to ensure timely delivery, certain circumstances beyond our control may lead to delays in shipment or delivery, including but not limited to:
- 2.5.1 logistical or operational constraints;
- 2.5.2 adverse weather conditions;
- 2.5.3 political unrest, strikes, protests, or worker lockouts;
- 2.5.4 natural calamities such as floods, storms, or earthquakes;
- 2.5.5 unforeseen or exceptional circumstances.
In such cases, LivinCart will make reasonable efforts to notify you of any delays through your registered contact information. However, we disclaim liability for failure to notify or for any losses or damages arising out of such delays. LivinCart is not obligated to offer compensation for delays due to circumstances beyond our control.
2.6 We engage Logistic Partners and delivery executives who uphold professionalism, integrity, and service quality. However, we do not exercise direct control over their conduct or day-to-day operations. Accordingly, LivinCart shall not be liable for acts or omissions of delivery personnel, including but not limited to incorrect deliveries, delays, package tampering, rude behaviour, or any other service-related deficiencies. Any disputes, inappropriate behaviour, or misconduct involving delivery personnel must be resolved independently between you and the concerned delivery agent. LivinCart is not obligated to intervene or mediate such disputes.
2.7 Once your order is processed and handed over to the Logistic Partner, you will receive a unique tracking ID. This tracking number allows you to monitor the status and movement of your shipment through the LivinCart Platform or the corresponding tracking system of the Logistic Partner. While LivinCart makes efforts to ensure real-time tracking updates, we cannot guarantee accuracy due to technical delays, update lags, or system limitations beyond our control.
2.8 LivinCart reserves the right to charge shipping fees based on Product type, delivery location, order value, payment method, or other relevant criteria. Shipping charges, if any, will be displayed during checkout. Shipping fees are generally non-refundable unless the Product delivered is defective, damaged, incorrect, or deficient due to reasons attributable to LivinCart and verified by our team. Once the Product is delivered, the risk and title of the Product pass on to the User.
2.9 Returns of delivered Products will be facilitated through our reverse-logistics partners. Upon raising a valid return request on the LivinCart Platform, our reverse-logistics team or partner will coordinate pickup of the Product. All returns and exchanges shall be governed strictly by the LivinCart Cancellation, Return and Refund Policy.
3. CUSTOMER SUPPORT
Any queries or concerns related to the shipping and delivery of Products under this Policy may be addressed to our customer support team at:
Email: contact@livincart.com
Phone: 7702312351
Our customer service team will make every reasonable effort to assist you and ensure a smooth delivery experience.