CANCELLATION, RETURN AND REFUND POLICY
LivinCart and Services Private Limited
LivinCart and Services Private Limited, having its registered address at [ 3rd Floor, 30-15-35, Main Road, Saraswati Park, Daba Gardens, Visakhapatnam – 530020], India (“LivinCart”, “we”, “us”, or “our”), manages and operates the website/mobile application www.livincart.com (“LivinCart Platform”), through which we inter alia facilitate the sale of home furniture, décor items, and interior service–related products (“Products”) to users (“User”, “Users”, “you”, “your”).
We are committed to delivering a transparent, reliable, and customer-centric shopping experience. From placing an order to seeking assistance with cancellations, returns, or refunds, our objective is to ensure that your journey with LivinCart is smooth, fair, and convenient. This Cancellation, Return and Refund Policy (“Policy”), read together with our Terms and Conditions, outlines the procedures, eligibility requirements, timelines, and conditions under which Users may request cancellation, return, or refund of Products purchased on the LivinCart Platform.
1. APPLICABILITY OF POLICY
1.1 By accessing or using the LivinCart Platform and/or by initiating a purchase request, you acknowledge and agree to be bound by the terms of this Policy in its entirety. If you do not agree with any part of this Policy, you are advised not to proceed with placing an order on the LivinCart Platform. Continued usage of the Platform constitutes acceptance of the Policy as applicable at the time of transaction.
1.2 LivinCart reserves the right to modify, amend, or update this Policy periodically to reflect changes in operational processes, legal requirements, supplier terms, logistics arrangements, or Product-specific guidelines. It is your responsibility to review the Policy prior to initiating any purchase, cancellation, or return request to ensure you are aware of the most updated terms.
2. TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
2.1 Cancellation of Products
(a) You may cancel orders partially or fully before the Product has been dispatched from our warehouse. Once the shipment has been initiated and the order is in transit, cancellation requests cannot be accepted under any circumstances.
(b) If you choose to cancel an order for any reason, you may do so by referencing your order ID or tracking number and sending a request to support@livincart.com. Prompt communication ensures faster processing of your cancellation request.
(c) Once your cancellation request is received and verified, LivinCart will cancel the order and initiate the refund within seven (7) business days. Refunds will be issued only through the same payment method used at the time of placing the order. Please note that the actual reflection of the refund amount in your bank account depends on your financial institution’s internal processing time.
(d) For Made-to-Order (MTO) or customized Products, the production process begins immediately after your order is confirmed. These Products are crafted specifically based on your selected preferences. Therefore, cancellations or modifications are not permitted after the order has been placed. We encourage Users to carefully review customization details and Product specifications before finalizing the order.
(e) Some Products may allow cancellation until the time they are shipped. Complaints or issues raised within seven (7) days after delivery regarding damage or defects will be eligible for repair or replacement in accordance with this Policy.
(f) Made-to-Order Products, due to their personalized nature, are strictly non-cancellable once the order is placed. However, valid complaints regarding damage or manufacturing defects raised within seven (7) days after delivery will be assessed and processed for repair or replacement.
(g) Cancellation availability may vary for specific geographic locations or PIN codes due to logistical constraints. Users are advised to enter their location PIN code on the LivinCart Platform to check the specific cancellation rules applicable to their area.
(h) Product-specific cancellation policies will be displayed clearly on the Product detail page. For Products offered by third-party manufacturers or vendors, cancellation terms stated on the listing page will apply.
2.2 Return of Products
(a) You may request a return of a Product if: the Product is damaged; the Product and its packaging are both damaged; the Product is defective or not functioning; accessories or components are missing; or the Product received is different from what was ordered. All return requests must be initiated within seven (7) days from the date of delivery (“Return Period”). Requests made after the Return Period will not be eligible for consideration.
(b) For a return to be successful, the Product must be in unused, original condition, accompanied by the original invoice, price tags, brand packaging, user manuals, warranty cards, and all accessories supplied at the time of purchase. LivinCart reserves the right to refuse returns if these requirements are not met.
(c) Upon receiving a return request, LivinCart will conduct a verification process, which may include requesting photographs or videos of the Product or scheduling an inspection by our authorized personnel. Based on the assessment, LivinCart may accept or reject the return request at its sole discretion.
(g) Your return will be accepted only if the Product meets the stipulated return conditions, including intact packaging, unaltered Product, and no damage occurring during your possession of the Product. Products damaged due to poor handling, negligence, or improper installation by the User will not qualify for return.
(h) LivinCart will not accept return requests if:
- (i) you ordered the wrong size, model, colour or Product;
- (ii) the Product belongs to a non-returnable category such as Made-to-Order or personalized items;
- (iii) the return request is raised after the Return Period;
- (iv) damage arises from improper usage, unauthorized modifications, or environmental exposure.
LivinCart’s decision in this regard shall be final and binding.
(f) Products must satisfy the following mandatory conditions to qualify for return:
- The Product must not have been used, cleaned, washed, or tampered with.
- Original packaging, tags, labels, accessories, and barcodes must be intact and undamaged.
- The Product must not show stains, odours, scratches, dents, tears, or physical damage.
- Sets, combos, or multi-piece items must be returned as a complete set.
- The Product must match the serial number/barcode associated with your order.
LivinCart reserves full authority to reject returns that do not satisfy these conditions.
(g) All approved returns will be facilitated through LivinCart’s authorized reverse-logistics partners. Once the return request is acknowledged, our logistics team will contact you to coordinate the pickup of the Product.
(h) Please note that minor variations in colour, fabric texture, or wood finish due to differences in screen displays, lighting, or natural characteristics of materials will not qualify as defects and such Products may not be eligible for return. Cases of buyer’s remorse (wrong Product chosen) do not constitute valid return grounds.
2.3 Refund
(a) Users may request a refund while cancelling or returning a Product. Refunds will be processed only if the payment for the Product has been successfully received by LivinCart.
(b) Once a returned Product is verified and approved, LivinCart will process the refund within seven (7) business days. Refunds will be issued only after the returned Product satisfies all conditions under this Policy. No refund will be issued for Products deemed ineligible based on inspection.
(c) LivinCart does not issue cash refunds. All refunds will be credited digitally to the User’s original payment method.
(d) Refunds will not include shipping or handling charges unless the Product is confirmed to have been delivered in a damaged or defective condition due to reasons attributable to LivinCart. In such cases, LivinCart may, at its discretion, refund applicable shipping charges.
(e) LivinCart reserves the right to decline refund requests for Products that do not pass the required quality checks. In such cases, the Product may be returned to you without refund.
3. Customer Support
For any queries, concerns, or assistance regarding cancellations, returns, or refunds, you may reach out to our customer support team using the details below:
Email: contact@livincart.com
Phone: 7702312351