Privacy Policy — LivinCart and Services Private Limited
1. General
1.1 LivinCart and Services Private Limited, having its registered address at [ 3rd Floor, 30-15-35, Main Road, Saraswati Park, Daba Gardens, Visakhapatnam – 530020], India (“LivinCart”, “we”, “us”, or “our”), manages and operates the website and mobile application www.livincart.com (“LivinCart Platform”), through which it facilitates the sale of home furniture, décor items, and more than 100+ interior services (“Products” and “Services”) to users (“User”, “Users”, “you”, “your”). All services and operations carried out on the LivinCart Platform fall under this Privacy Policy.
1.2 This Privacy Policy (“Policy”), together with our Terms and Conditions, governs your use of the LivinCart Platform and outlines how we collect, store, use, disclose, transfer, and protect the information (“Information”) provided by you. By browsing, accessing, interacting with, or purchasing from the LivinCart Platform, you agree to be bound by this Policy and consent to the collection, handling, sharing, and transfer of your Information in accordance with its terms. We will not use your Information in any manner except as described in this Privacy Policy.
1.3 This document is an electronic record generated under the Information Technology Act, 2000 and relevant rules. It does not require any physical or digital signatures, and its validity and enforceability remain unaffected.
1.4 This Policy specifies the types of information collected, including Personal Information and Sensitive Personal Data, the purpose and manner of its use, the mode of storage, and how such information may be transferred or disclosed. You may withdraw your consent for collection and use of your Information at any time; however, such withdrawal may limit your ability to access or use certain features or services offered through the LivinCart Platform. Your withdrawal will not affect processing done prior to such withdrawal.
1.5 Please take the time to read and understand this Privacy Policy. If you do not agree to any of its provisions, you are advised not to use or access the LivinCart Platform.
2. Type of Information Collected
2.1 You may be required to provide Personal Information and/or Sensitive Personal Data (“Information”) when you visit, browse, use, interact with, or transact on the LivinCart Platform. We may use such Information in accordance with this Privacy Policy and may combine it with other details to improve our Products, Services, user experience, and communication.
2.2 You agree to provide Information that is accurate, complete, true, and up to date. You may request to access, modify, update, or delete your Information at any time by writing to contact@livincart.com, and we will make reasonable efforts to assist you.
2.3 The LivinCart Platform is not directed toward minors. We do not knowingly collect Personal Information from any person under 18 years of age. If such information is accidentally collected, we will delete it promptly. Parents or guardians who become aware that their child has shared information without consent may contact us for immediate deletion.
2.4 We may collect information such as your name, email address, mobile number, billing and shipping addresses, IP address, device type, operating system, browser information, contact preferences, location details, interaction history, and behavioural data on the Platform. We may also record audio or video communications with you for product demonstration, order support, customer service, quality improvement, and training.
2.5 Sensitive Personal Data may include your passwords, financial information such as debit/credit card numbers, UPI IDs, bank account details, and information relating to personal health conditions where relevant for interior services. It may also include any information received, processed, or stored under a lawful contract or as permitted under applicable laws. All such Sensitive Personal Data will be handled strictly according to legal requirements.
3. Use of Information Collected
3.1 We may use your Information for creating and maintaining your LivinCart account; processing, fulfilling, and delivering your furniture orders; coordinating interior service appointments; informing you about Products, order status, offers, invoices, alerts, and updates; improving and personalizing your experience; conducting audits, analytics, and internal research; complying with legal or regulatory obligations; resolving disputes or grievances; and detecting fraudulent or suspicious activities on the LivinCart Platform. Your Information helps us enhance the quality of services offered and maintain smooth platform operations.
4. Disclosure of Information Collected
4.1 We may disclose your Information to trusted third-party service providers who support the functioning of the LivinCart Platform, such as payment gateways, logistics partners, interior service professionals, customer support teams, hosting providers, and marketing or analytics partners. These third parties are bound by confidentiality obligations and follow industry-standard security practices.
4.2 We may disclose your Information when required by law, court order, government authority, or when necessary to protect our rights, the rights of Users, or public interest. Such disclosures are made in good faith and in compliance with legal mandates.
4.3 In the event of business restructuring, merger, acquisition, asset sale, or transfer of ownership, we may transfer your Information to the new entity. Such third parties will continue to be bound by obligations of data protection as protective as those described in this Privacy Policy.
4.4 Financial Information collected during transactions is processed through authorized payment gateways using secure and encrypted technology. LivinCart does not store complete financial details, nor are we liable for any actions of third-party payment providers.
4.5 While we adopt recommended security measures, Users acknowledge that the internet and electronic systems can be vulnerable to breaches. You are encouraged to exercise caution when sharing Information online.
4.6 Your Information may be transferred, stored, or processed outside India as required for providing seamless services. By using the LivinCart Platform, you consent to such cross-border data transfers, subject to compliance with applicable Indian data protection laws.
5. Security
5.1 We maintain security measures as required under applicable laws, including secure servers, encryption technologies, firewalls, access control protocols, and other physical and electronic safeguards to protect Personal Information from unauthorized access, modification, or loss.
5.2 Your Information is stored in protected systems accessible only to limited authorized personnel who are obligated to maintain confidentiality and follow strict access protocols.
5.3 While we strive to secure your Information, no system can guarantee absolute protection. Events beyond reasonable control such as cyberattacks, hacking, malware, or technological failures may compromise data security. Users agree not to hold LivinCart liable for such incidents.
6. Cookies Policy
6.1 When you access the LivinCart Platform, we may automatically collect certain technical Information such as your IP address, browsing behaviour, device details, referral URLs, and interaction patterns. This helps us analyze trends, enhance user experience, and optimize platform performance.
6.2 We use temporary cookies to store session-related data. These cookies do not store Personal Information and are used only to improve navigation and performance.
6.3 You may disable cookies through your browser settings; however, doing so may impair or limit your ability to use certain features of the Platform.
6.4 We may allow third-party advertising partners to serve advertisements, during which such partners may use cookies for analytics or optimization. LivinCart does not share personally identifiable data for such activities.
6.5 The LivinCart Platform may contain links to external websites or third-party pages. We do not control the privacy practices of such sites and shall not be liable for any data collected by them.
6.6 We may store recordings of customer calls, chat interactions, and audio or video sessions for service improvement, training, research, and compliance.
6.7 Testimonials, reviews, and feedback submitted by Users may be reproduced or published by LivinCart for promotional or informational purposes.
7. Opt-Out Policy
7.1 Third-party service providers with whom Information is shared are not permitted to market their own services to you using your Information.
7.2 Users may opt out of promotional or marketing communications by clicking the “unsubscribe” link provided in such emails or by contacting privacy@livincart.com. Please note that transactional, service-related, or account-related communications will continue.
7.3 Users may request access, correction, alteration, or deletion of their Information by writing to contact@livincart.com.
8. Retention of Information
8.1 We retain your Information only for the duration necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws, including regulatory, tax, legal, and audit obligations.
9. Modification
9.1 LivinCart reserves the right to amend, modify, or update this Privacy Policy at any time. The updated Policy will be posted on the LivinCart Platform, and continued use of the Platform shall signify acceptance of such changes.
10. Grievance Redressal
10.1 If you have any queries, concerns, complaints, or grievances about this Privacy Policy or the LivinCart Platform, you may contact our Grievance Officer at the details below:
Name: [Madhu satya sai janapareddy]
Designation: Grievance Officer
Email: contact@livincart.com
Address: [3rd Floor, 30-15-35, Main Road, Saraswati Park, Daba Gardens, Visakhapatnam – 530020]
11. Governing Law
11.1 This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in [City].
12. Severability
12.1 If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable, such provision shall be deemed severed only to the extent of its invalidity, without affecting the remaining provisions, which shall continue to remain in full force and effect.